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FAQ

Feel free to contact us if you have any other questions that are not addressed here.

How do I receive my messages?

We can send them to you via text or email.

Can multiple people receive a message?

We can send messages to one or multiple people.

Can I forward whenever I want?

Yes. Some clients forward to us all the time while others forward after office hours and on weekends.

What happens if I forget to forward my phone when I leave the office?

Forwarding is completely controlled from your end. For security reasons, we cannot forward your line to us.

How long does it take to set up the service?

We can have most accounts set up in two business days. More complex accounts may take a day longer.

How are your receptionists trained?

Our receptionists undergo intensive training. They are also reviewed once a month on randomly selected messages to ensure accuracy.

How does your billing work?

We’ll bill you on the first of every month for that month’s specific plan. If you used up any excess minutes the month before, the additional charges would be included in the current bill.

If I’m not a client, can I still refer someone to Constant Link?

Yes, We appreciate any referrals and we thank you ahead of time.