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FAQ

Feel free to contact us if you have any other questions that aren’t addressed here.

How do I receive my messages?

We can send them to you via text or email.

Can multiple people receive a message?

We can send messages to one or multiple people.

Do I get billed for my talk time after a call is connected to me?

No, we only bill our receptionists’ talk time minutes.

Can I forward whenever I want?

Yes. Some clients forward to us all the time while others forward after office hours and on weekends.

What happens if I forget to forward my phone when I leave the office?

Forwarding is completely controlled from your end. For security reasons, we cannot forward your line to us.

Can you call a person who is on-call?

Yes, we do this for many clients.

What happens if the person on-call does not answer?

If that person has a backup, we can call him or her. This process is called a “cascade.”

Can I leave instructions if I will be gone for a few days or on vacation?

Yes, we can connect your calls to any of your associates. We can also take messages and let the caller know, per your instructions, when you will be getting back to them.

How long does it take to set up the service?

We can have most accounts set up in two business days. More complex accounts may take a day longer.

How are your receptionists trained?

Our receptionists undergo intensive training. They are also reviewed once a month on randomly selected messages to ensure accuracy.

What services do you offer?

We offer live, bilingual, 24/7/365 answering, web dashboard, IVR menus, personalized greetings, client scheduling to your web-based calendar, call intakes, and external posts (we take the information and post it to your web document platform). Additionally, we offer translation services if your callers speak Spanish—we can translate for you during the call. Other services we provide include voice mailbox management, time of day routing, and on-call schedule call routing.

How does your billing work?

We’ll bill you on the first of every month for that month’s specific plan. If you used up any excess minutes the month before, the additional charges would be included in the current bill.

Do you have a referral policy?

The client you refer to us must sign up on the 100-minute plan or higher and must be a client for 120 days. Then we’ll send you a check for $300 as a thank you. We can also credit your account $300.

If I’m not a client, can I still refer someone to Constant Link?

Yes. Just get in touch with us, and let us know the name of the person you’ll be referring. Please inform us if you would like us to contact them or if they will be contacting us. After they sign up, the referral policy will be applied. We’ll send you a check for $300.