Growing your company from a single person to a small staff is challenging, but with help in key areas, it doesn’t have to be as stressful as you might think.
You’re an entrepreneur and you’re starting to have success. You’re right at the point where you need help with customer service as you’re busy working on your core business. You’re spending a good amount on marketing and can’t afford to lose any clients. This is the point where many entrepreneurs let their phone calls go to voicem...

Providing excellent customer service is a surefire way to earn customer loyalty and get great reviews which lead to future sales. Here are 5 ways to improve your customer service:

1. Ask clients for feedback and make it easy for them to do so. “How are we doing?”, "Was it easy for you to find what you were looking for?", Ask for honest feedback and ask specific questions. Then see what changes can be made to improve based on that feedback. The most common customer service complaint...

Scheduling appointments can take a lot of time on the phone as clients ask questions and try to decide when to come in. This takes valuable time from your staff and the in-person customer experience suffers. When a large service company was overwhelmed by the number of appointment calls, they realized they needed help. To find out if outsourcing scheduling appointments was a viable solution, they reached out to Constant Link. After consulting with the service company and finding out exactl...

Marketing can be expensive, but it’s necessary. If your customers don’t know you’re out there, how are they to find you? 

  1. Pay Per Click is one of the most cost-effective ways to market your business and the best part is, you can track your results. Compare that to flyers, mailers, etc. If you are already working a PPC campaign and you are not getting results, check your Google Analytics and see if people are clicking on your ad or not. If they are visiting your website then ...

When a homeowners association needed an answering service to help handle emergencies, they called Constant Link. The association needed 24-hour coverage of their emergency phone line. They wanted to make it easy for their members so that they only had to make one call to have their problem resolved. The handyman normally on duty had to be paid extra to have him on call 24/7, so the homeowners’ association was also looking to save money in this department.

The Constant Link Solutio...

It is no secret that today’s economy has forced individuals and business owners alike to cut costs and tighten belts. Although this can be a stressful time for many, it is important to note that advancing technology has made this transition a bit easier. One way that businesses are looking to reduce cost is through reducing overhead. A new means of exploring this task is through the implementation of virtual secretary services. Here is some information about virtual secretary services.

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Exhausted, Jay returned to his office to discover his answering machine was blinking 14. Frustrated, Jay set his toolbox down with a thud and plopped into his chair. He grabbed a scrap of paper and hit “play.”

The air was filled with urgent calls from businesses with computer issues and network problems. Jay scribbled madly as he listened to each of the fourteen messages. Then, he left his desk to grab some coffee.

Jay was both pleased and overwhelmed. His new business, Lin...

Why Use Constant Link to help your business? Like any business owner, you have to get work done and constant interruptions cut into your productivity which cuts into your earnings. The less work you get done, usually the less money you make.

If you have a project to get done and you receive 10 phone calls in one day, with each phone call taking 2-5 minutes, that’s 20-50 minutes taken away from your project. Also, factor in how many times you have to respond to text messages and ema...

When Charles, who owns a 2 man home repair business, needed to take a vacation, he realized he would potentially lose some clients during that time as he is the main person who answers all of his company’s calls. So he called Constant Link to set up service while he went on vacation and he also informed us that many of his callers were Spanish speakers. We explained to him that Constant Link service is bilingual in English and Spanish, but that the 14 day free trial does not cover vacation...

Dennis Harris, owner of ACSI Business Machines faced a problem. His office machine business had a high number of calls at certain times of the day and during particular times of the year that he couldn’t keep up with. He was losing customers who couldn’t get through due to busy signals or whose calls they weren’t able to answer in time.

Additionally, Dennis knew many of his customers were entrepreneurs who often worked late and on weekends, sometimes needing a service tech outside ...