Our customer service-based economy allows many professionals in a variety of fields to work from home or away from the traditional office environment. With the advent of the virtual office, business entrepreneurs and other individuals can work from almost anywhere that there’s an internet connection and a phone. However, one challenge of working from home and dealing with clients by phone can involve struggling with the ability to maintain a professional image. If you have an emergency take you away from your phone or your virtual office setup at a moment’s notice, you may miss valuable business opportunities, not to mention that hiring your own employees for these tasks might be an unnecessary and incredibly costly business expenditure.
One way to prevent this loss of professionalism and trim business expenses is to hire answering and virtual receptionist services. Live phone answering services can provide you with a way for clients to reach you 24 hours a day. Additionally, virtual receptionist services can fill in for you to take calls during breaks or emergencies. If you experience a high volume of phone calls, virtual receptionist services are available full-time to assist you throughout your workday. These virtual receptionists can route and hold calls for you, so you don’t have to worry about customers thinking you are unavailable.
Answering services can offer a variety of over-the-phone support services. These services can interact with your clients when you are away or busy. The more calls your business can handle, the higher chances you have of making a sale or establishing a relationship with current and potential clients. Some answering services will simply take messages and hold them for you. Other times, you can also opt for live answering, which can provide information or answer common questions that your client base may have. These services also give your clients a way to contact you 24 hours a day, which is especially helpful for those with medical businesses, such as doctors and dentists.
Answering services aren’t just for medical professionals or those with at-home businesses, however; they also help to support accountants, attorneys, traveling sales representatives, contractors, consultants, real estate agents, stockbrokers, and other individuals who typically work on their own and may not have a traditional office. Live answering and virtual receptionist services give your business a polished and professional image all while helping you to trim expenses and maintain a professional image. If you require telephone support for you business, see what a virtual receptionist or answering service can do for you and your clients.