If you use a virtual office, whether you’re working from home or constantly traveling, you know that it can be difficult for customers to contact your business if it’s only you answering the phone. Because of differences in time zones and schedules, you might not be able to answer phone calls every time. Fortunately, there is help for you through the many business telephone answering services available for virtual offices and online businesses.
What do business telephone answering services provide? An answering service lets customers contact you any time of the day or evening by having someone else in a centralized call center take messages, orders, or other transactions by phone. You can choose from having messages recorded securely for you to review later via auto attendant software, which can also answer and route calls as needed. You can also have live virtual receptionists and attendants to take care of customer transactions for you. Virtual receptionist services also allow you to take breaks or conduct meetings when you need by providing emergency backup, and they can handle calls and client interactions by phone however you prefer.
These services are excellent for professionals in all fields, from home-based entrepreneurs and consultants to contractors, traveling sales associates, financiers and accountants, doctors, and those in other busy industries. Businesses looking to trim expenses can outsource these tasks to business telephone answering services, so they don’t have to hire additional workers or pay for additional space, and they can still maintain a professional image. With more work environments going online rather than brick and mortar, you can hire virtual receptionists in a centralized location rather than having to pay for one in an office near you.
Having a virtual office can be freeing, but make sure to find an answering service that works for you so you won’t feel tied down. Choose staff who are friendly and can handle high volumes of calls if necessary, and be sure to find a service based in your own country to avoid confusing language barriers. Above all, business telephone answering services should be friendly, fast, and efficient to make your virtual office stay virtual.